Healthcare

Hospital & Patient Calls

Designed for hospital call centers, telehealth intake, and patient navigators. Captures chief complaints, symptoms, urgency signals, and required PHI redactions for HIPAA-aware downstream workflows.

Try it free Use via API

Insights per recording

Categories extracted

The insight schema

Every recording produces values for every key below, with verbatim evidence quotes and timestamps.

Chief Complaint

6 keys

· chief_complaint
· onset
· duration
· severity_self_reported
· aggravating_factors
· relieving_factors

Symptoms

7 keys

· symptom_list
· pain_location
· pain_scale_0_10
· fever_reported
· breathing_difficulty
· chest_pain
· neurological_symptoms

History

5 keys

· medications_mentioned
· allergies_mentioned
· prior_conditions
· recent_procedures
· family_history_signals

Triage

5 keys

· urgency_level
· red_flag_symptoms
· ems_recommendation
· esi_proxy_score
· disposition_suggested

Logistics

7 keys

· appointment_requested
· appointment_type
· preferred_provider
· preferred_location
· insurance_mentioned
· copay_questions
· transport_concerns

PHI to Redact

6 keys

· full_name_spoken
· dob_spoken
· mrn_spoken
· ssn_spoken
· address_spoken
· phone_number_spoken

Agent Conduct

5 keys

· empathy_score
· active_listening_signals
· clear_instructions_given
· hold_time_sec
· script_compliance

Follow-up

5 keys

· follow_up_required
· callback_scheduled
· rx_to_send
· records_to_request
· documents_to_email

Additional Observations

10 keys

· key_decision_made
· unexpected_revelation
· question_left_unanswered
· commitment_pending
· ambiguity_to_clarify
· action_item_owner
· action_item_due
· best_moment_quote
· worst_moment_quote
· overall_recommendation