Insurance

Insurance Claims Intake

For FNOL (First Notice of Loss) and claims adjusters. Captures the structured facts adjusters need, surfaces fraud signals, and recommends a coverage path.

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Insights per recording

Categories extracted

The insight schema

Every recording produces values for every key below, with verbatim evidence quotes and timestamps.

Claim Basics

6 keys

· claim_type
· policy_number_mentioned
· named_insured
· date_of_loss
· time_of_loss
· location_of_loss

Incident

5 keys

· incident_description
· cause_of_loss
· sequence_of_events
· weather_conditions
· road_conditions

Parties

6 keys

· claimant_role
· other_parties
· witness_count
· witness_contact_offered
· passengers
· injuries_reported

Damages

5 keys

· property_damaged
· estimated_severity
· photos_available
· prior_damage_noted
· total_loss_indicator

Authorities

5 keys

· police_called
· police_report_number
· ambulance_called
· fire_dept_called
· citation_issued

Fraud Indicators

7 keys

· story_inconsistency
· scripted_answers
· prior_recent_claims_mentioned
· unusual_eagerness_for_payout
· witness_relationship_undisclosed
· late_reporting
· staged_indicators

Coverage

5 keys

· coverage_type_relevant
· deductible_discussed
· liability_assessment_signal
· subrogation_potential
· uninsured_motorist_signal

Next Action

5 keys

· adjuster_assignment
· inspection_required
· rental_authorized
· documents_to_collect
· follow_up_scheduled

Additional Observations

10 keys

· key_decision_made
· unexpected_revelation
· question_left_unanswered
· commitment_pending
· ambiguity_to_clarify
· action_item_owner
· action_item_due
· best_moment_quote
· worst_moment_quote
· overall_recommendation